We understand
that having toothache is a very unpleasant experience
and that our patients need access to a dentist in
the event of an unexpected emergency.
This web page explains our emergency appointment
system at Lewisham Dental Practice and what you
should do in the event of an emergency.
Step One – Telephone
Lewisham Dental Practice Call the practice on this
telephone number: 020 8852 3000
Our reception staff will be able to offer you advice.
In addition to this we have set aside appointments
during each working day specifically for patients
with emergency dental pain. At busy times, those
appointments may have been taken. You will then
be offered the next available emergency appointment.
If this is not convenient you will be offered an
alternative emergency service.
Step Two – New Arrangements for Out of Hours dental services in Lambeth, Southwark and Lewisham From 1st October 2006, you should telephone the following number for access to Out of Hours dental services: 020 8299 5509. You will then be directed to an appropriate dental service either at Kings or at a dentist near to you.
The service runs as
follows:
At
King’s
Dental Institute
Caldecot Road
Denmark Hill SE5
KINDLY NOTE: normal nhs charges will apply to any
treatment provided
Step 3 – Aftercare After your emergency has been attended
to, you may need to contact the practice for an
appointment to see your own dentist.
If you are unhappy with the emergency care you have
received, or any other aspect of the service provided
by Lewisham Dental Practice, please write to:
The Complaints Manager
Lewisham Dental Practice
2nd Floor
8/12 Lee High Road
London
SE13 5LQ
We will respond to your letter within 5 working
days.
Our procedure for dealing with complaints is set
out in a leaflet. Please ask our reception staff
for a ‘Code of Practice for Patient Complaints’
leaflet.
